Sleep Number Top Ranked in Mattress Satisfaction

Simmons Beautyrest, Tempur-Pedic are close behind
December 1, 2016David Gill

SleepNumberlogo3x2COSTA MESA, Calif.-For the second straight year, the Sleep Number mattress brand of Select Comfort ranked ahead of all other brands in the J.D. Power 2016 Mattress Satisfaction Report.

Sleep Number finished with a customer satisfaction score of 887 out of a possible 1,000, based on warranty and features, according to a J.D. Power statement. Simmons Beautyrest ranked just behind with an 886 score, performing particularly well in price, durability and customer service. Tempur-Pedic was number three with an 881 score, performing particularly well in comfort, support and durability.

JDPowerlogo3x2Overall satisfaction with mattress brands rose from an 835 score to 855 from one year ago, according to J.D. Power. Among customers who rated overall satisfaction as “outstanding,” 84 percent said they “definitely will” purchase the brand in the future, compared with the report average for all satisfaction ratings of 64 percent. Additionally, customers who rate their overall satisfaction as “outstanding” make an average of 5.6 positive recommendations, compared with the report average of 4.1 positive recommendations.

Price and comfort continue to be the two most frequently cited reasons customers selected the mattress they purchased, followed closely by the mattress brand’s reputation, according to the report. “Mattress selection may be more complex than consumers think,” said Greg Truex, senior director of J.D. Power’s at-home practice. “By educating themselves about available options, they can add features to their purchase and increase satisfaction. Simultaneously, if manufacturers and salespeople effectively highlight add-ons, the price per purchase will increase along with satisfaction.”

David GillDavid Gill | Senior Editor

David Gill covers home textiles, small electrics housewares, personal-care products, cleaning products, mattresses, consumer electronics and major appliances. He also reports on retailers and writes about the business and financial side of both vendors and retailers. He has more than 30 years of experience in business journalism, and has worked for other publications and websites that cover consumer products from both the manufacturer and retailer sides. His outside interests include sports (he is a big fan of the New York teams and of British soccer), cooking, movies and theater. He occasionally enjoys a good cigar as well.


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