Sleep Number Top Ranked in Mattress Satisfaction
December 1, 2016,
COSTA MESA, Calif.-For the second straight year, the Sleep Number mattress brand of Select Comfort ranked ahead of all other brands in the J.D. Power 2016 Mattress Satisfaction Report.
Sleep Number finished with a customer satisfaction score of 887 out of a possible 1,000, based on warranty and features, according to a J.D. Power statement. Simmons Beautyrest ranked just behind with an 886 score, performing particularly well in price, durability and customer service. Tempur-Pedic was number three with an 881 score, performing particularly well in comfort, support and durability.
Overall satisfaction with mattress brands rose from an 835 score to 855 from one year ago, according to J.D. Power. Among customers who rated overall satisfaction as “outstanding,” 84 percent said they “definitely will” purchase the brand in the future, compared with the report average for all satisfaction ratings of 64 percent. Additionally, customers who rate their overall satisfaction as “outstanding” make an average of 5.6 positive recommendations, compared with the report average of 4.1 positive recommendations.
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