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Zappos' Richman to be Keynote Speaker for Gift Association

Posted on August 23, 2011 by HFN Staff

Robert RichmanRobert Richman

GRAND RAPIDS, Mich.-Robert Richman, product manager of Zappos Insights, will be the keynote speaker at the Gift and Home Trade Association's conference that will be held in Nov. in Las Vegas.

Zappos Insights is an arm of the online retailer Zappos that is dedicated to helping businesses develop their business cultures.

"We are privileged to have Zappos speak at our annual conference," said Diane Carnevale Jones, executive director of GHTA. "Customers rave about Zappos' superior customer service and now we'll gain a rare glimpse of this company culture from one of its executives."

American Express has ranked Zappos number one in America for customer service, while Fortune Magazine ranked it the 6th best place to work this year. Richman will share work culture information, including ways to help employees grow, inspire amazing service and drive revenue.