Genesys Webinar: Transforming Customer Experience with AI

In North America, the webinar will take place on Oct. 25
October 18, 2017Andrea Lillo

Genesys logoSAN FRANCISCO—Kate Leggett, an analyst with Forrester, will discuss how companies can apply an artificial intelligence (AI) strategy that blends with human assistance to improve the customer experience in several free webinars from Genesys next week.

The 60-minute webinar will outline key use cases for how businesses can use AI today to enhance the customer experience, and it explores the critical role human touch plays in the process. Attendees will also learn about the new customer experience AI from Genesys called Kate, and how companies can leverage their existing infrastructure to connect with AI platforms.

In North America, the webinar will take place on Oct. 25, at 2 p.m. EST. For more information or to register, click here.

In addition, Genesys recently sponsored the Getting to Iconic report from MIT Technology that found that 91 percent of "iconic" companies — those that maintain both the highest levels of customer experience satisfaction and have world-leading brand recognition — deploy AI solutions to increase customer satisfaction, compared to 42 percent of companies in their fields overall.

Andrea LilloAndrea Lillo | Fashion Editor

Andrea Lillo has written about a variety of topics, from beer gardens in Queens to kitchen design trends to residential caves. Having joined Home Furnishings News in 2006, she serves as Fashion Editor.


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