Jerome’s Furniture Launches Delivery Tracker Service

Smart Tracker advises customers exactly when delivery will arrive
July 13, 2017Allison Zisko

Jerome's Furniture truckSAN DIEGO—Jerome’s Furniture has launched its Smart Tracker web service that will track truck deliveries in real time.

The free program will text customers when their delivery truck is en route and provide a link to an Uber-style map interface along with a countdown timer that tracks its progress down to the second.

Smart Tracker is a perfect extension of our ‘Real Family Values’ promise,” said Scott Perry, senior vice president of digital and IT for Jerome’s Furniture. “Engaging our customers before, during and after the buying process ensures we exceed their expectations.”

Jerome’s developed the program in partnership with Glympse, a location-sharing technology company. “Customers deserve clear insight about when a delivery will arrive, so they can plan their day better and spend less time waiting,” said David Troll, senior vice president of sales and customer operations at Glympse. “By partnering with Glympse to empower customers with a live map view and a more precise estimated time of arrival, Jerome’s is reinforcing its strong commitment to providing world-class customer experiences.”

In addition to Smart Tracker, Jerome’s also offers customers the ability to leverage Augmented Reality through their mobile device and view how a particular item of furniture would look in their home before they purchase. Jerome’s also provides patrons the ability to download its Smart Shopper App. The free program can scan QR codes posted by every item in the showroom for customers to look up online reviews, videos and detailed product specs as they shop. This app track orders and create shopping lists as well.

Allison ZiskoAllison Zisko | Managing Editor/Tabletop Editor
azisko@hfnmag.com

After 15 years of covering the tabletop industry, Allison Zisko is still as enthusiastic as ever about the dinnerware, glassware and flatware categories. An in-depth analysis of how the category works intrigues her just as much as the latest fashion trends. As managing editor, Allison oversees the daily e-newsletter and works behind the scenes to help produce the print issue each month. She also directs HFN’s housewares coverage and covers the cutlery category. An avid reader, Allison is eager to talk to anyone and everyone about the latest book they are reading.

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