Wayfair Expands European Operations

The retailer plans to increase its Galway-based staff by 80 percent
May 17, 2016Andrea Lillo

WayfairGALWAY, Ireland—Wayfair has expanded its European Operations Centre here to keep pace with its growth in Europe, opening a 30,000-square-foot facility that replaces its old one.

“A key pillar of Wayfair’s continued success is our promise to customers to consistently deliver excellent customer service,” said Liz Graham, vice president of sales and service, Wayfair. “As European consumers become increasingly aware of Wayfair’s exceptional e-commerce experience for home furnishings, we are seeing tremendous business growth in the region. The expansion of our operations in Galway will enable us to support the company’s strong growth in Europe and ensure that we continue to deliver a world-class shopping experience as we redefine the way people shop for their homes.”

Wayfair’s Galway-based team numbers 200 currently, with 160 new position being added in customer service, inbound sales, business account management, finance, supplier operations, business analysts, recruitment, training and IT services.

“In Galway, we have built an outstanding team of dedicated professionals who are focused on ensuring the Wayfair e-commerce experience is stellar from start to finish,” said Graham. “Our existing Galway team has been instrumental in providing Wayfair customers with an outstanding shopping experience.”

With more than 4,600 full time employees globally, Wayfair also operates customer service centers in Massachusetts, Utah, Texas.

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